My Pouring Work Ceramic Mug with Color Inside

Return Policy

Effective Date: October 16, 2024

We strive to ensure every order meets your expectations. If you encounter any
issues with your purchase, please review our return policy below.



Damaged or Defective Items

If you receive a misprinted, damaged, or defective item, claims must be
submitted within 30 days of receiving the product. For lost packages, claims
must be made within 30 days of the estimated delivery date. If the issue is due
to an error on our part, we will cover the costs associated with correcting the
mistake.



Return Process

To initiate a return, please contact us directly with details of the issue, and
we will guide you through the next steps. Returned products are sent to our
shipping partner's facility by default, and you will be notified when the
return is received. Unclaimed returns are donated to charity after 30 days.



Wrong Address or Unclaimed Shipments

If an insufficient address is provided, the shipment will be returned to our
facility. You will be responsible for reshipment costs once we confirm an
updated address. Similarly, any unclaimed shipments returned to our facility
will be eligible for reshipping at your expense.



Non-Returnable Items

Certain items, such as face masks, are not eligible for return due to health
and hygiene concerns. Any face mask returns will be disposed of and will not be
eligible for reshipping.



Returns Due to Buyer’s Remorse

We do not accept returns for buyer’s remorse, including size exchanges. If you
wish to offer returns or exchanges to your customers, you may do so at your
discretion and expense by placing a new order.



EU Consumer Notification

In accordance with Directive 2011/83/EU, custom-made or personalized products,
as well as sealed goods unsealed after delivery for hygiene reasons, are not
eligible for return.



For more details on returns, please consult our FAQ or contact customer
service.